Refund Policy

1. Who processes payments

Payments are processed through Cashfree Payments, our authorized payment gateway. Refund requests are reviewed by VISHESH KAKAR (trading as Brainwise Solutions); where a refund is approved, it is initiated through Cashfree to the customer's original payment method.

2. What can be refunded

• First-time paid plan purchase: refundable within 7 days of purchase if the credits associated with that purchase have not been used.
• Credit packs: refundable within 7 days of purchase if none of the purchased credits have been used.
• Other purchases: refund requests are reviewed individually, including billing errors, duplicate charges, and cases required by applicable law.

Refund Processing Timeline: Once a refund request is approved, the refund will be processed and credited back to your original payment method (Bank Account, Credit/Debit Card, Net Banking, or UPI) within 5 to 7 business days.

Every request is reviewed manually. Applicable law takes precedence over this policy. The end of a prepaid plan term does not by itself trigger a refund, and a refund does not automatically reverse or adjust credits already granted or used.

3. Failed generations

Separately from refund policy: when an AI generation request fails on Mitra's side after credits were reserved for it, the system is designed to release (refund) those credits back to your account automatically as a technical matter — this is a product behavior, not a monetary refund of a payment. If you believe credits were charged for a failed generation and not returned, contact support with the campaign details.

4. Contact

For any billing or refund question, email support@brain-wise.com with your account email and payment details.