Cancellation & Plan Expiry Policy

1. Cancellation & Non-Recurring Billing

All paid Mitra plans are prepaid for a fixed term (30 days for monthly plans or 365 days for yearly plans). Nothing renews by itself, and because plans do not renew automatically, there are no recurring subscription charges to cancel. Customers may cancel their account or request discontinuation of service at any time by emailing support@brain-wise.com.

2. When a plan ends

Your paid access and plan credits continue through the prepaid term you purchased. At the end of that term, your account moves to the Free plan. Your businesses, campaigns, and other marketing assets are preserved and not deleted when the term ends.

3. Renewing or changing plans

• You may choose to buy another term from the Billing page; no payment is taken unless you explicitly initiate it.
• Buying the same plan and term again before your current term ends adds the new term after your current end date.
• A different plan or term can be purchased after your current access ends.

4. Refunds and credits

The end or cancellation of a term does not by itself trigger a refund. Refund requests are reviewed under our Refund Policy. Plan credits do not roll over; credit-pack credits are valid for the calendar month in which they are bought.

5. Credit packs and the Free plan

Credit packs are one-time prepaid purchases. The Free plan has no payment and does not renew.

Questions

If you cannot find your subscription in Billing or something looks wrong, email support@brain-wise.com with your account email.